Effective Date: [15 August 2024]
Last Updated: [26 September 2024]

At Qwibik, we strive to offer the highest quality products and services. However, we understand that sometimes things may not go as expected. This Refund and Returns Policy outlines your rights and our responsibilities regarding refunds, returns, and exchanges for digital and physical products or services purchased through our platform.

By purchasing Qwibik, you agree to the terms outlined below.

1. Refund Eligibility

1.1. Digital Products (Courses, Subscriptions, and Services)

Refunds for digital products are generally not available due to the nature of immediate access provided upon purchase. However, you may request a refund under the following conditions:

The digital content is inaccessible or contains significant errors that prevent its use.
You experience technical issues that we are unable to resolve within a reasonable timeframe.
You were incorrectly charged or billed.

Refund requests for digital products must be made within 7 days of the purchase date.

1.2. Physical Products (Books, Merchandise, etc.)

For physical products, we offer a 30-day return policy starting from the date of receipt of the item, subject to the following conditions:

The product must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (e.g., order confirmation) must be provided.

Non-returnable items:

Perishable goods (e.g., food, plants)
Customized or personalized products
Health and personal care items

2. How to Request a Return or Refund

To request a return or refund, follow these steps:

Contact us at [support@qwibik.com] within the eligible return or refund period.
Provide your order number, description of the issue, and, if returning a physical product, your reason for the return.
Our customer service team will review your request and provide instructions for returning physical items (if applicable) or issuing a refund.

3. Return Process for Physical Products

3.1. Shipping Returns

Once your return request has been approved:

We will provide a return shipping label (if applicable).
You are responsible for covering return shipping costs unless the product was defective or incorrect.
Returns must be shipped within 14 days of receiving our return approval.

3.2. Inspection and Approval

Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your return. Approved returns will result in:

Refunds to your original payment method within 7-10 business days.
In case of exchanges, we will ship the replacement item within 5 business days of return approval.

4. Refund Process

If your refund request is approved:

We will process your refund to the original payment method within 7-10 business days of approval.
You will receive a confirmation email once the refund is processed.

Refunds are typically issued for the full purchase price, excluding shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).

5. Late or Missing Refunds

If you have not received your refund within the stated timeframes:

Check your bank account or payment method again.
Contact your credit card company or bank, as processing delays may occur.
If you’ve done all of this and still have not received your refund, please contact us at [support@qwibik.com].

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, please contact us at [support@qwibik.com].

7. Non-Refundable Situations

Refunds or returns will not be issued in the following scenarios:

The digital product or service was delivered and used/accessed as intended.
Physical products returned in a damaged or worn condition not caused by Qwibik or the shipping carrier.
Refund requests made beyond the stipulated eligibility periods.

8. Policy Modifications

We may update or change this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated date. We recommend reviewing this policy periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, please reach out to us:

Email: [support@qwibik.com]
Phone: [+234 70360549]
Address: [651 N Broad Str, Middletown DE US].